WARRANTY / REFUNDS
We offer a 6 month warranty against manufacturing defects. Warranty will not cover damage from abuse, drops and other impacts, exposure to moisture and extreme temperatures.
All wooden products are prone to attracting fungus in humid conditions. This is not a manufacturing defect and cannot be the basis of a return/exchange/warranty claim. Simply wiping away the mold with a clean dry cloth and keeping your wooden product in the sun will fix the mold/fungus issue. As a precaution, please store your wooden products in a dry place.
If you receive a broken/damaged product, or if the wrong order was shipped to you, we offer a free replacement of the same model and colour, provided it is in stock. If the product is out of stock, we will offer store credit. We will cover the cost of returns for broken, damaged products or if the wrong product was shipped to you.
No refund claims can be made based on the colour and texture of wood. The colour and texture of wood grain will vary from product to product. This is the characteristic of all natural products and it makes our product unique. The colour of the products may vary according to the calibration of your screen.
Our sunglasses are handcrafted from wood. The fit of the model may vary slightly due to the nature of wood. “The sunglasses do not fit me well” will not be a valid case for return/exchange or refund.
For reading glasses, the cost of your personalised lenses will not be refunded or adjusted upon in any case of refund or exchange.
We reserve the right to offer/deny refunds on a case to case basis. A shipping fee and product pick up fee may be charged for refunds which do not fall under manufacturing defects.
If you want to cancel your order for any reason, please send an email to firstname.lastname@example.org or call us at +91-9512797939, within 24 hrs and we’ll help you out. Cancellation of orders for customized products will be subject to our approval. Refund for cancelled orders will be processed within 3 days. It may take an additional 7-10 days for the amount to reflect in your account depending on your bank.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days. It may take an additional 3-5 days for the refund to reflect in your account.
In case any refund/exchange claim is made after 14 days we reserve the right to grant partial refunds based on our discretion. To complete your return, we require a receipt or proof of purchase.
Only regular priced items may be refunded, unfortunately the items which are on sale or promotional offer cannot be refunded. In such cases, we will clearly state that certain items are non-refundable during the time of purchase.
We will cover the cost of return shipping for broken and damaged items received. For other claims you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.